Senior UX Designer focused on system-level, end-to-end product experiences.

8+ years designing end-to-end UX across SaaS, fintech, and complex product ecosystems.

Recent work includes conversational AI, automation, and high-stakes customer experiences.

Online appointment scheduling form for a free inspection, with fields for service selection, zip code, and a phone number for urgent calls.

Designing a Cross-Channel Booking Experience for Homeowners

Senior UX Designer · End-to-End Experience Lead

Led research, journey mapping, and system design to launch a new online booking experience that reduced friction and improved homeowner conversion.

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Screenshot of a virtual chat interface featuring Charley, a virtual assistant, with a blue background and text input fields for name, email, and a message box.

Improving Self-Service Success & Automation for Member Engagement

Senior UX Designer · Systems & Platform Experience

Led UX strategy and design to improve self-service success and reduce member escalations, balancing automation with clarity across complex service journeys.

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A digital dashboard with dark theme displaying charts, graphs, and statistics for financial or business analytics.

Designing Trust & Usability for a Blockchain MVP

Senior UX Designer · Product & Experience Strategy

Shaped product UX for a blockchain MVP by aligning user needs with business objectives, improving onboarding clarity, and reducing friction for first-time crypto users.

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